What happens to buyers' funds?
Funds in the project's escrow are handled under the escrow rules and regulator procedures. The buyer must usually submit documents and wait for a determination.
How do I prepare my claim?
A file with the sale agreement, payment proof, project status documents and your bank details. Check which entity holds the funds and who decides on release.
When is court action needed?
When the regulator process stalls or the amount is disputed. We prepare the claim file and pursue the court route. See refund disputes.
Documents to have ready
- Sale agreement
- Proof of payments
- Cancellation notice
- Escrow statements
- Identity and bank details
Send us the documentsA short message and the key papers are enough for a first assessment.
WhatsApp usCommon questions
Can I claim compensation as well as a refund?
Possibly, where the developer is at fault and loss is proved.
How long do refunds take?
It varies. We give an estimate after reviewing your file.
More on developer & off-plan disputes
References to Dubai property legislation are general. Real estate laws and regulatory procedures in Dubai are amended from time to time, so we confirm the current text and the regulator's practice before advising on your claim. This page is general information, not legal advice.