What should I do in the first days?
Photograph and document the defect with dates, quarantine the batch, and send written notice with details. Do not alter the goods before an inspection. Keep production or installation records that connect the defect to the supply.
How are technical defects proved?
Often through a court-appointed expert who inspects, tests and reports. We prepare the evidence and the questions. A private expert report obtained early helps shape the case.
What remedies apply?
Replacement, repair, price reduction, refund or compensation for consequential loss that is proved. Limitation clauses are examined for enforceability. See also defective construction work.
Documents to have ready
- Specification and purchase order
- Delivery and inspection records
- Photographs and samples
- Test reports
- Complaint correspondence
Send us the documentsA short message and the key papers are enough for a first assessment.
WhatsApp usCommon questions
Can I deduct the cost of defects from payment?
Only with care. Check contract terms and give notice before withholding.
What if the supplier blames my storage?
Records of storage and handling conditions become important evidence.
More on supplier & performance disputes
This page is general information based on UAE and Dubai legislation as we understand it at the date of drafting. It is not legal advice. Laws are amended, and the right step depends on your documents and facts. Outcomes are never guaranteed.